Privacy Policy

Effective date: November 2, 2026

This policy explains how RoofLeakRepairPortsmouthVA.com handles server logs and call information from its website and roof leak referral line.

1. Scope and Definitions

RoofLeakRepairPortsmouthVA.com ("the site," "we," "us," or "our") operates the website at roofleakrepairportsmouthva.com (the "Website"). "Services" means the Website, its referral phone line for roof leak repair in Portsmouth, VA, and related communications.

This policy applies when you browse the Website, call the number shown on it, or email us. It does not govern a roofing contractor you are connected with, a call-tracking provider, a hosting provider, a mapping provider, or another technical provider acting under its own privacy policy.

2. Information We Collect

Information you provide

  • Contact details you give by phone or email, such as your name, telephone number, email address, and any business or property name.
  • Location details you mention, such as your ZIP code, neighborhood, property address, building type, and access details the roofer may need.
  • Roof leak details, including where water shows, when it leaks, the roof type and age, urgency, and anything else you share by phone or email.
  • Records of your calls and emails, including questions, feedback, and choices.

Please do not share financial account credentials, government identification numbers, medical information, passwords, or other sensitive information by email or in a voicemail.

Information collected automatically

The Website collects server logs only. Our hosting and security providers may receive standard internet and device information when you visit, such as IP address, browser type and version, operating system, referring page, pages requested, timestamps, approximate location derived from IP address, and error information. We use these logs to deliver, protect, troubleshoot, and maintain the Website; no analytics are used.

Information from others

We may receive information from a homeowner, landlord, property manager, tenant, business representative, or another person calling about a roof leak at a property. If you give us information about another person, you represent that you are allowed to do so and will point that person to this policy where appropriate.

3. How We Use Information

We may use information to:

  • Connect your call with an independent roofing contractor serving your ZIP code.
  • Answer emails about how the referral line works, areas covered, and follow-up questions.
  • Operate, secure, debug, maintain, and improve the Website.
  • Prevent fraud, spam, misuse, security incidents, and unlawful activity.
  • Maintain records, enforce our Terms of Service, and comply with legal obligations.
  • Review call routing and quality, using recordings only on calls where the caller heard a recording notice.

Where applicable law requires a legal basis, we process information to connect the calls you place, for legitimate interests such as security and call quality, based on consent where needed, and to comply with law.

4. Cookies, Call Tracking, and Third-Party Services

The Website sets no cookies and uses no analytics, advertising pixels, or similar tracking storage. Because nothing is stored in your browser, cookie settings do not change how the Website works. We do not state that the Website honors every browser "Do Not Track" signal because no uniform standard applies, and the Website does not track visitors across other sites. Where legally required, we will honor recognized opt-out signals such as Global Privacy Control.

The current Website includes or links to third-party services that may receive device, usage, or call information under their own policies:

  • Call tracking: calls pass through a call-tracking service and may be recorded; your number and ZIP area go to the provider who takes the call.
  • Google Maps: embedded maps and map links may send IP address, device, and interaction information to Google.
  • Google Fonts: some pages request font resources from Google.
  • Hosting: the Website's host processes server logs to deliver and protect pages.

5. How We Disclose Information

We may disclose information to:

  • Hosting, call-tracking, email, security, mapping, technical-support, and other vendors working under appropriate restrictions.
  • The independent roofing contractor who takes your call, which receives your number and ZIP area to respond.
  • Professional advisers, insurers, auditors, and authorities when reasonably necessary to protect rights, safety, property, or comply with law.
  • A successor in a merger, reorganization, sale of assets, or similar transaction, subject to applicable notice and consent requirements.
  • Other parties at your direction or with your consent.

We do not sell personal information, for money or otherwise. We do not use or share personal information for cross-context behavioral advertising. If these practices change, we will update this policy and provide any legally required choices first.

6. Retention, Transfers, and Security

We keep server logs, call records and emails only as long as reasonably necessary for the purposes described above, including connecting and reviewing calls, maintaining security records, resolving disputes, and meeting legal obligations. Retention depends on the type of record, legal requirements, and operational need. When information is no longer required, we may delete, de-identify, or aggregate it.

Information may be processed in the United States and other places where service providers operate. We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No internet transmission or storage system is completely secure.

7. Your Privacy Rights and Choices

Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, or a portable copy of personal information; withdraw consent; object to or restrict certain processing; opt out of sale, targeted advertising, or qualifying profiling; and appeal a denied request.

To make a request, email Hello@roofleakrepairportsmouthva.com or call +1 757-260-7439. We may need to verify your identity and authority. An authorized agent may make a request where permitted by law, but we may ask for proof of authorization. We will not discriminate against you for exercising a privacy right.

The site sends no promotional messages. If you email us, we reply only about your question, and you may ask us at any time to stop contacting you.

8. Children

The Services are intended for adults arranging roof work and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us so we can review and delete it as required.

9. Changes to This Policy

We may update this policy to reflect changes in the Website, call-tracking or hosting providers, legal requirements, or data practices. We will post the revised policy here and update the date above.

10. Contact Us

For privacy questions or requests, contact RoofLeakRepairPortsmouthVA.com:

Call +1 757-260-7439